Question 1

1. What is the process for custom jewellery design at Aura Carats?

Accepted Answer

At Aura Carats, our custom jewellery design process starts with understanding your vision and personal story. We provide design sketches, CAD models, and mock-ups to ensure your piece is exactly how you imagined. From concept to completion, every bespoke creation is crafted with precision, using ethically sourced gold, diamonds, and gemstones.

Question 2

2. Do you offer bridal and occasion jewellery consultations?

Accepted Answer

Yes! We offer one-on-one bridal and occasion jewellery consultations to help you choose the perfect engagement rings, wedding sets, or statement pieces. Our experts also provide styling guidance so your jewellery complements your attire for a complete, elegant look.

Question 3

3. Can I personalise my jewellery with engraving or birthstones?

Accepted Answer

Absolutely. Aura Carats offers personalisation and engraving services, including initials, dates, monograms, and meaningful symbols. We can also incorporate birthstones and other customised elements to create jewellery that tells your unique story—perfect for gifting or commemorating special moments.

Question 4

4. How does jewellery redesign and heirloom transformation work?

Accepted Answer

Our jewellery redesign services allow you to transform old or inherited pieces into modern, wearable designs. Whether you want to reset diamonds or repurpose gemstones, our team ensures every transformation preserves the sentimental value while creating a contemporary masterpiece.

Question 5

5. What are your jewellery care and maintenance services?

Accepted Answer

Aura Carats provides professional jewellery care and maintenance, including cleaning, polishing, resizing, and inspections. Regular maintenance ensures your gold, diamond, and gemstone jewellery remains sparkling and in perfect condition for years to come.

Question 6

6. Do you offer sourcing and certification for your jewellery?

Accepted Answer

Yes, we ethically source all gold, diamonds, and gemstones and provide certifications from IGI or GIA for complete transparency. Our sourcing services guarantee authenticity, quality, and peace of mind for every purchase.

Question 7

7. What is your lifetime buyback and exchange plan?

Accepted Answer

Our lifetime buyback and exchange plans allow you to sell or exchange your gold and diamond jewellery with confidence. This ensures that your investment in fine jewellery remains secure while giving you flexibility for future designs.

Question 8

8. How do I book a consultation or custom design appointment?

Accepted Answer

Booking a consultation is simple. Click the “Book a Consultation” button on our website, select the service you’re interested in, and choose a convenient time. Our team will guide you through the next steps, from custom jewellery design to final delivery.

Question 9

9. How long does a custom jewellery design take?

Accepted Answer

The timeline for custom jewellery design depends on the complexity of the piece. Typically, designs including sketches, CAD models, and final production take 3–6 weeks, while simpler personalised pieces may be ready sooner. Our team ensures every piece meets your expectations without compromising on quality.

Question 10

10. Can I bring my own stones or heirloom pieces for redesign?

Accepted Answer

Yes! We welcome clients to bring existing diamonds, gemstones, or heirloom jewellery for redesign. Our experts carefully evaluate your pieces and work with you to create modern, bespoke jewellery that retains sentimental value while reflecting contemporary design trends.

Question 11

11. What metals and gemstones do you work with?

Accepted Answer

We craft jewellery using 22K,18K, 16K gold, platinum, silver, ethically sourced diamonds, lab-grown diamonds, and all gemstones, including but not limited to rubies, sapphires, emeralds, etc. Aura Carats ensures all materials are certified and ethically sourced, providing both quality and peace of mind for your bespoke creations.

Question 12

12. Do you offer jewellery consultations virtually?

Accepted Answer

Absolutely. We offer virtual consultations for custom jewellery design, bridal sets, and personalisation projects. Through video calls, we guide you through design options, share CAD models, and discuss styling, making the process seamless even if you’re not visiting our studio or we aren't visiting you.

Question 13

13. Can you create matching sets for weddings or special occasions?

Accepted Answer

Yes! We specialise in bridal and occasion jewellery sets, including engagement rings, wedding bands, and complementary accessories. Our team can create cohesive matching collections to ensure a coordinated and elegant look for your special day.

Question 14

14. How do I know my jewellery is authentic and ethically sourced?

Accepted Answer

Aura Carats guarantees authenticity and ethical sourcing. All diamonds and gemstones come with IGI or GIA certifications, and our gold is ethically sourced. We prioritise transparency and quality, ensuring that every piece you purchase or design is trustworthy and ethically responsible.

Question 15

15. Do you offer resizing and repairs for old jewellery?

Accepted Answer

Yes, our jewellery care and maintenance services include resizing, polishing, and professional repairs for both new and inherited pieces. We can also reset stones from older jewellery, helping you preserve your favourite designs while giving them a fresh look.

Question 16

16. Can I customize my engagement ring or wedding set?

Accepted Answer

Definitely. We offer personalised engagement rings and bridal jewellery with options to choose metal, gemstones, engraving, and unique design elements. Each piece is crafted to reflect your style and the story of your relationship.

Question 17

17. Do you provide guidance on jewellery investment pieces?

Accepted Answer

Yes! Our team offers consultation and styling services, helping you select jewellery that not only looks beautiful but also retains long-term value. We provide advice on gold, diamond, and gemstone investments, ensuring your pieces are both stylish and enduring.

Question 18

18. What are the payment options and policies?

Accepted Answer

Aura Carats offers multiple secure payment options, including online payments, bank transfers, and in-studio payments. For custom designs, a deposit is typically required, with the balance due on completion. Our policies are transparent, ensuring a smooth, worry-free experience.

Question 19

19. How do I schedule a service or consultation?

Accepted Answer

Simply click the “Book a Consultation” button on our website, choose the service you’re interested in, and select a convenient time. Our team will guide you through the custom jewellery design or consultation process, from initial discussion to final delivery.

Question 20

20. Can I request a jewellery piece as a gift with special packaging?

Accepted Answer

Absolutely! We offer custom gift packaging for all jewellery pieces, making them perfect for birthdays, anniversaries, or special occasions. You can also include personalised notes or engravings, ensuring your gift is as unique and memorable as the jewellery itself.

Contact Us

We'd love to hear from you!